Frequently Asked Questions

How Can We Help?

Find answers to common questions about our competitions, prizes, and how everything works.

Getting Started

Simply browse our competitions page, select the competition you want to enter, choose how many tickets you'd like to purchase, and complete the secure checkout process. Your tickets will be automatically entered into the draw once payment is confirmed.

Payments & Security

Draws & Winners

Prizes & Delivery

Account & Support

Legal & Compliance

Still Have Questions?

Our support team is here to help. Get in touch and we'll respond within 24 hours.

Email Support

How It Works

Learn about our competition process

Read Guide →

Terms & Conditions

Read our full terms and policies

View Terms →

Winner Stories

See our recent winners and testimonials

View Winners →

How Can We Help?

Getting Started

How do I enter a competition?

Do I need to create an account?

How much do tickets cost?

Can I buy multiple tickets?

Payments & Security

What payment methods do you accept?

Is my payment information secure?

Will I receive a receipt?

Can I get a refund?

Draws & Winners

How are winners selected?

When do competitions close?

Can I watch the draw?

What if nobody wins?

Prizes & Delivery

How will I know if I've won?

How long until I receive my prize?

Are the prizes genuine?

Do I have to pay tax on my winnings?

Can I choose a cash alternative?

Account & Support

How do I reset my password?

Can I change my email address?

How do I view my entry history?

How can I contact customer support?

Can I delete my account?

Legal & Compliance

Are you licensed and regulated?

What is your age requirement?

Do you promote responsible gaming?

Where can I read your terms and conditions?

Still Have Questions?

How It Works

Terms & Conditions

Winner Stories